Cancellation & Refund Policy

Customers can browse our vehicle fleet and submit an enquiry through the Adventurecarz website or contact us through WhatsApp.

Submitting an enquiry does not constitute a confirmed booking and does not create an automatic entitlement to a refund.

Our team will contact the customer to discuss vehicle availability, rental charges, booking requirements, and the next steps.

A booking is considered confirmed only after Adventurecarz communicates its acceptance and the applicable booking requirements have been fulfilled.

Customers who wish to cancel a confirmed booking should contact Adventurecarz as soon as possible using the official contact details provided on our website.

When requesting a cancellation, customers should provide their name, registered contact number, rental dates, and relevant booking details.

Cancellation requests will be reviewed according to the terms communicated and agreed upon when the booking was finalized.

Any applicable cancellation charges, deductions, or refund eligibility will depend on the agreed booking terms and applicable law.

Customers are encouraged to contact our team promptly if their travel plans change.

Adventurecarz may need to cancel or modify a confirmed booking in exceptional circumstances, including:

• The requested vehicle becoming unavailable.
• Unexpected vehicle maintenance or mechanical issues.
• Operational difficulties or circumstances beyond our reasonable control.
• Safety, legal, or eligibility requirements that prevent the rental from proceeding.

Where possible, we will inform the affected customer promptly and discuss suitable alternatives.

If Adventurecarz cancels a confirmed booking and cannot provide an agreed alternative, any refund due will be handled according to the agreed booking terms and applicable law.

Refund eligibility depends on the circumstances of the cancellation and the terms agreed upon when the booking was confirmed.

Where a customer has paid an amount directly to Adventurecarz in connection with a confirmed booking, any applicable refund will be assessed according to the agreed cancellation terms.

The customer will be informed of any applicable deductions or charges before the refund is processed, where reasonably practicable.

Nothing in this policy excludes consumer rights or refund entitlements that cannot legally be excluded.

Where a refund is approved, Adventurecarz will communicate the expected processing timeline to the customer.

The time required to complete a refund may depend on the original payment method, the relevant financial institution, and other applicable processing requirements.

Customers who have questions about an approved refund may contact our team using the details provided below.

Customers who wish to change their rental dates, vehicle selection, pickup location, or return arrangements should contact Adventurecarz as early as possible.

All modification requests are subject to vehicle availability and approval by our team.

Changes may result in revised rental charges or other adjustments, which will be communicated to the customer before the modification is finalized.

A requested change should not be considered confirmed until Adventurecarz communicates its approval.

Customers who cannot arrive at the agreed pickup time should inform Adventurecarz as soon as possible.

Failure to collect a vehicle at the agreed time without prior communication may affect the booking.

Any cancellation charges, deductions, or consequences associated with a missed pickup will depend on the terms communicated and agreed upon when the booking was confirmed.

Customers are encouraged to contact our team promptly if they anticipate a delay.

If a security deposit or any other amount is collected as part of a rental arrangement, its refund eligibility and processing will be governed by the applicable rental agreement.

Any deductions relating to damage, outstanding charges, late returns, or other agreed rental obligations must be assessed according to the rental terms and applicable law.

Customers should clarify the deposit amount, applicable conditions, and refund process with Adventurecarz before finalizing their booking.

To request a cancellation, booking modification, or refund-related assistance, customers can contact Adventurecarz using the following details:

Business Name: Adventurecarz Phone / WhatsApp: +91 70024 57987 / +91 96784 49177 Email: adventurecarz23@gmail.com Website: https://adventurecarz.com/

Please include your name, contact number, rental dates, and booking reference if available.

Our team will review the request and communicate the applicable next steps.

Adventurecarz reserves the right to update this Cancellation & Refund Policy to reflect changes in its business operations, rental procedures, or applicable legal requirements.

Any revised version will be published on this page with an updated "Last Updated" date.

Changes to this policy will not override rights or obligations arising under an existing booking agreement or applicable law.

For questions or further assistance regarding this policy, please contact us.

Adventurecarz Guwahati, Assam, India

Office Contact Numbers:

+91 70024 57987 +91 96784 49177

Email: adventurecarz23@gmail.com

Office Address: 38, Ground Floor, House No., Lakshmi Nagar Road, opposite Nursery Field, Sundarpur, Guwahati, Assam 781005.